Apple Acknowledges iPhone Duo Screen Cracking Issue, Offers Replacements

Apple has acknowledged an issue with the inner display of its new foldable iPhone Duo, after reports emerged of screens cracking along the hinge shortly after purchase. The company says the problem affects a small number of units and is offering replacements through AppleCare. Source: The Verge, CNBC

The Problem

Users report hearing a crunch when unfolding the phone, followed by bright white lines or cracks appearing on the inner screen, often within hours or days of use. Source: The Next Web, ZDNet The damage appears consistent across reports, with lines running from the center hinge to the right side. Source: ZDNet Some owners say they felt a bump under the screen near the crack. Source: The Next Web

Possible Cause

While the exact cause is unknown, iFixit's teardown suggests the hinge mechanism may be to blame. Their theory is that a support bar does not retract properly, causing the flexible display to press against it. Source: Wired, The Verge iFixit CEO Kyle Wiens noted that a "manufacturing variance or grain of sand can kill the fragile display panel." Source: CNBC Another theory points to an accordion cable passing over a pressure hotspot near the battery. Source: The Verge

Mixed Customer Service Experiences

Customer service responses have been inconsistent. While some users report getting replacements "on the spot" at Apple Stores, others have been told they must have damaged the device themselves. Source: ZDNet, The Verge One Apple Genius reportedly told a customer that "it's a new device and it's fragile and these things should be expected." Source: ZDNet Apple's official stance is to contact AppleCare for a replacement. Source: CNBC