EU Passes Major Reform of Air Passenger Rights, Keeps Compensation Levels

The European Union has finalized a long-awaited reform of air passenger rights, updating rules that had remained unchanged since 2004. The reform, approved by the European Parliament and the Council, introduces new protections for families and vulnerable travelers while maintaining existing compensation levels for delays and cancellations. Source: infobaeSource: euronewses

Key Changes

• Seat allocation: Airlines are prohibited from charging extra to seat children under 14, persons with disabilities, and pregnant women next to their accompanying adults. Source: abcesSource: elespanol
• Hand luggage: Passengers are guaranteed free carriage of a small personal item (e.g., handbag, laptop) that fits under the seat. However, the right to a free cabin bag is not legally protected. Airlines must display the fare including a cabin bag as the first option in online searches, but may offer a lower price without it. Source: infobaeSource: euronewses
• Compensation: The existing scale remains: €250 for flights up to 1,500 km, €400 for intra-EU flights over 1,500 km or flights between 1,500–3,500 km, and €600 for longer routes. Source: infobaeSource: elespanol
• Claims process: Airlines must inform passengers of their rights within 96 hours of a disruption and respond to claims within 14 days. Vouchers offered as compensation must not expire. Source: infobaeSource: euronewses

Mixed Reactions

Consumer groups expressed disappointment that pre-filled claim forms were not mandated. Olivia Brown of Euroconsumers called the reform "a real step forward, but not the big victory passengers had hoped for." Source: euronewses Meanwhile, airline associations argued that the agreement had "no winners." Source: euronewses

The reform will enter into force 20 days after publication in the EU Official Journal, with member states given one year to transpose it into national law. Source: infobae